FAQs

FREQUENTLY ASKED QUESTIONS

  1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No. You can place an order as a guest without creating an account.

Creating an account may provide additional benefits, including:

• A faster checkout process
• Easy access to your order status and order history
• Updates about new products and special promotions, subject to your communication preferences

  1. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other card types displayed at checkout.

PayPal, Apple Pay, and Google Pay may also be available depending on your country or region, device, browser, currency, and checkout eligibility.

The payment methods currently available for your order will be displayed at checkout.

  1. HOW SECURE IS MY ONLINE ORDER?

Our checkout uses industry-standard encryption designed to protect information transmitted during payment.

Payment transactions are processed through Shopify, PayPal, card networks, banks, and other authorized payment providers associated with the payment method you select. We generally do not directly store complete payment card numbers on our servers.

Although no internet transmission or electronic storage system can guarantee absolute security, we use reasonable safeguards designed to protect customer information.

  1. ARE THERE ANY CURRENCY CONVERSION FEES?

The currency applicable to your order will be displayed at checkout.

If your payment account uses a different currency, your bank, card issuer, PayPal, Apple Pay, Google Pay, or another payment provider may apply its own exchange rate or charge a foreign transaction or currency conversion fee. Goizean does not control these third-party rates or fees.

  1. HOW SHOULD I ENTER MY SHIPPING ADDRESS?

Please enter your shipping address in English using the format accepted by the checkout page.

If your address contains non-English characters, please provide an accurate Romanized version where possible. Make sure your name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number are complete and correct before placing your order.

  1. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If you need to change your shipping address, please contact us at support@goizean.com within 24 hours of placing your order.

We will make reasonable efforts to assist, but an address change cannot be guaranteed after the order has entered processing or been shipped.

Please provide an address where you will be available to receive the package during the estimated delivery period.

  1. HOW LONG DOES SHIPPING TAKE, AND HOW CAN I TRACK MY PACKAGE?

Delivery times depend on the destination and shipping method selected.

After your order has been dispatched, we will send a shipping confirmation email containing a tracking number when tracking is available. Tracking information may take several days to appear or update after dispatch.

You can track your package through the carrier’s website or at:

https://www.17track.net/en

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, public holidays, or other circumstances outside our reasonable control.

For complete processing and delivery estimates, please review our Shipping & Delivery Policy.

  1. WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?

Products may sometimes be shipped separately from different fulfillment locations. Please check your shipping confirmation emails and tracking numbers to confirm whether another package is still in transit.

If all packages have arrived and an item is still missing, contact us at support@goizean.com with your order number and details of the missing item.

STILL HAVE QUESTIONS?

Contact us at support@goizean.com. We respond to most customer-service inquiries within one business day.