Privacy Policy

This Privacy Policy describes how Hubei Dakang E-Commerce Co., Ltd., operating the Goizean website ("Goizean," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from www.goizean.com (the "Site"), or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Site, you acknowledge that you have read and understood the practices described below.

Personal Information We Collect

The types of personal information we collect depend on how you interact with the Site.

Information You Provide to Us

When you make or attempt to make a purchase, create an account, contact customer service, subscribe to marketing communications, submit a review, or otherwise interact with the Site, we may collect:

Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order information, including the products you purchase, return, exchange, or consider purchasing, as well as order and transaction details.
Account information, including your username, password, security questions, and account preferences, if you create an account.
Customer service information, including the content of messages, return requests, complaints, photographs, and other information you send to us.
Marketing preferences, including whether you wish to receive promotional emails or targeted advertising.

Payment Information

Payments are processed by Shopify, PayPal, and other payment service providers made available at checkout. These providers may collect and process payment card details, billing information, and fraud-prevention information in accordance with their own privacy policies. We generally do not directly store complete payment card numbers.

Information Collected Automatically

When you visit or use the Site, we and our service providers may automatically collect certain information about your device and your interaction with the Site, including:

Device and browser information, such as your IP address, browser type, operating system, device type, language, and time zone.
Usage information, such as pages and products viewed, links clicked, search terms, referring and exit pages, and the date and time of your visit.
Shopping information, such as items viewed, added to your cart, placed in checkout, purchased, returned, or canceled.
Approximate location information derived from your IP address.
Information collected through cookies, pixels, tags, web beacons, software development kits, and similar technologies.

We may use this information to operate the Site, remember your preferences, measure performance, prevent fraud, understand how customers use the Site, and support advertising and marketing activities.

Information We Receive from Other Sources

We may receive personal information from third parties, including Shopify, payment processors such as PayPal, shipping and fulfillment providers, analytics providers, advertising partners such as Meta and Google, and other service providers that help us operate the Site and fulfill orders.

Cookies and Similar Technologies

Cookies are small files stored on your browser or device. We use cookies and similar technologies to:

Operate essential Site and checkout functions.
Remember your settings and shopping cart.
Maintain security and detect fraud.
Analyze traffic and Site performance.
Measure advertising effectiveness.
Provide advertising that may be more relevant to your interests, where permitted.

You can control cookies through your browser settings and, where available, through the cookie banner or privacy controls on the Site. Blocking certain cookies may affect the functionality of the Site.

For general information about cookies and how to manage them, visit www.allaboutcookies.org.

How We Use Your Personal Information

We may use personal information to:

Process payments and fulfill, deliver, return, exchange, or refund orders.
Create and manage customer accounts.
Communicate with you about orders, returns, customer service requests, and other inquiries.
Provide invoices, order confirmations, shipping updates, and administrative messages.
Detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity.
Operate, maintain, personalize, analyze, and improve the Site, products, services, and customer experience.
Send marketing communications when permitted and in accordance with your preferences.
Measure and improve marketing and advertising campaigns.
Comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

E-commerce platform providers: Shopify provides the platform used to operate our online store. You can review Shopify's privacy practices at Shopify Privacy Policy.
Payment processors: PayPal and other payment providers process transactions and help prevent payment fraud.
Fulfillment and delivery providers: Warehouses, suppliers, logistics companies, and carriers help prepare, ship, track, return, and deliver orders.
Technology and business service providers: Providers that support website hosting, data storage, security, fraud prevention, customer service, email delivery, analytics, and business operations.
Advertising and analytics partners: Depending on the technologies enabled and your privacy choices, we may disclose certain identifiers, device information, and Site activity to partners such as Meta and Google to measure campaigns and provide relevant advertising.
Professional advisers: Accountants, auditors, insurers, lawyers, and other professional advisers where necessary.
Authorities and other parties: Government agencies, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, and prevent fraud or illegal activity.
Business transaction recipients: A buyer, investor, successor, or other relevant party in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business.

We do not disclose personal information to third parties for their independent purposes except as described in this Privacy Policy, at your direction, or with your consent.

Behavioral and Targeted Advertising

We may work with advertising and analytics partners, including Meta and Google, to measure advertising performance and show advertisements that may be relevant to your interests. These partners may use cookies, pixels, and similar technologies to collect information about your activity on the Site and other websites.

You may manage advertising preferences using the following resources:

Meta: Meta Ad Preferences
Google: My Ad Center
Digital Advertising Alliance: AdChoices Opt-Out
Network Advertising Initiative: NAI Opt-Out

Where available, you may also use the Your Privacy Choices link in the Site footer to opt out of certain uses or disclosures of personal information for targeted advertising.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

Request access to the personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Request a portable copy of certain personal information.
Opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.
Withdraw consent where our processing is based on your consent.
Object to or restrict certain processing.
Appeal our decision regarding a privacy request, where applicable.
Receive equal service and pricing without discrimination for exercising your privacy rights.

To exercise a privacy right, email support@goizean.com and include enough information for us to identify your account and understand your request. We may need to verify your identity before completing the request. You may also use an authorized agent where permitted by law, but we may request proof of the agent's authority and verification of your identity.

Some rights are subject to legal exceptions. For example, we may retain information necessary to complete transactions, prevent fraud, comply with law, resolve disputes, or enforce agreements.

United States State Privacy Notice

Depending on applicable law, residents of certain U.S. states may have additional privacy rights.

During the preceding 12 months, we may have collected the following categories of personal information: identifiers; customer records; commercial information; internet or other electronic network activity; approximate geolocation information; and inferences derived from Site activity. We collect these categories from you, your device, our service providers, and business partners for the business and commercial purposes described in this Privacy Policy.

We do not sell personal information in exchange for money. However, certain disclosures to advertising partners for cross-context behavioral or targeted advertising may be considered a "sale," "sharing," or "targeted advertising" under some U.S. state privacy laws. You may opt out through the Your Privacy Choices link in the Site footer or by emailing support@goizean.com.

Where required by applicable law and supported by your browser, we will treat an opt-out preference signal, such as Global Privacy Control, as a request to opt out for the browser and device sending the signal.

We do not knowingly use or disclose sensitive personal information for purposes that require a right to limit under applicable U.S. state privacy laws.

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information under one or more of the following legal bases:

Performance of a contract, such as processing and delivering your order.
Compliance with legal obligations.
Our legitimate interests, including operating and improving the Site, preventing fraud, and providing customer service.
Your consent, where required, including for certain cookies and marketing activities.

You may have rights to access, correct, delete, restrict, object to processing, receive a portable copy of your information, or withdraw consent. You may also lodge a complaint with the data protection authority where you live.

International Data Transfers

We operate from China and use service providers that may process personal information in other countries. As a result, your personal information may be transferred to and processed in countries outside your place of residence, including China, the United States, Canada, and other locations where our service providers operate.

Data protection laws in those countries may differ from the laws in your country. Where required, we use recognized legal mechanisms and appropriate safeguards for international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, providing customer service, preventing fraud, resolving disputes, and complying with legal obligations.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we may delete or anonymize it.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Minors

The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

Third-Party Websites

The Site may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content of those third-party services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal obligations. When we make changes, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice.