Shipping & Delivery

This Shipping & Delivery Policy explains how orders placed through www.goizean.com are processed, shipped, tracked, and delivered.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received. Processing includes order verification, product preparation, quality inspection, and packaging.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be longer during sales, promotional periods, holidays, or periods of unusually high order volume. If we are unable to process your order within a reasonable period, we will contact you using the email address provided at checkout.

Estimated Shipping Times

Shipping time begins after your order has been processed and dispatched. The following delivery estimates do not include the 1–3 business-day processing period:

Destination	Estimated Shipping Time
United States and Canada	2–4 weeks
Australia and New Zealand	2–4 weeks
United Kingdom and Europe	2–4 weeks
Other supported countries	2–5 weeks

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary because of destination, carrier delays, customs clearance, severe weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.

Products that are temporarily out of stock may require additional processing time. If an item cannot be dispatched within a reasonable period, we will contact you with available options.

Shipping Charges

Available shipping methods and their charges are displayed at checkout before you complete payment. Shipping charges may vary based on the destination, products ordered, package weight, and shipping method selected.

Any original shipping charge is non-refundable unless required by applicable law or otherwise stated in our Return Policy.

Standard and Insured Shipping

Where offered at checkout, insured shipping provides additional protection if a shipment is confirmed lost in transit or arrives damaged. If an eligible insured shipment is lost or damaged, contact us at support@goizean.com and provide your order number and the supporting information we request. After verification, we may arrange a replacement at no additional product or shipping cost.

Where offered, Priority Insured Shipping gives the order priority during our internal processing stage. It does not guarantee expedited carrier transportation or a specific delivery date. Carrier transit time may be similar to standard shipping.

Split Shipments

Products may be stored at different fulfillment locations. As a result, items from the same order may be shipped separately and may arrive at different times. When available, a separate tracking number will be provided for each shipment. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Order Tracking

After your order has been dispatched, we will send a shipping confirmation email containing a tracking number when tracking is available.

Tracking information may take several days, and occasionally up to one week, to appear or update after dispatch. You may track your shipment through the carrier's website or through 17TRACK.

If your tracking information has not updated for more than seven days, contact support@goizean.com with your order number.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number before completing your order.

If an order is returned, delayed, lost, or delivered incorrectly because the shipping information supplied by the customer was incomplete or inaccurate, the customer may be responsible for additional reshipping charges. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Order Changes and Cancellations

If you need to change or cancel an order, email support@goizean.com within 24 hours of placing it. Include your order number and the requested change.

We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed. Once an order has been processed or shipped, we may be unable to change or cancel it. Please confirm product options, quantities, sizes, colors, and the delivery address before placing your order.

Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the customer's responsibility.

Customs procedures may delay delivery. We cannot control customs processing times or the charges imposed by local authorities. Customers are responsible for complying with the import requirements of their destination country.

Delivery Delays

Delivery estimates may be affected by carrier disruptions, customs inspections, severe weather, natural disasters, public holidays, high order volume, incorrect addresses, or other events outside our reasonable control.

If your order is delayed, please review the latest tracking information first. If the shipment appears significantly delayed or has not updated for more than seven days, contact us so we can assist with an investigation.

Lost, Damaged, or Missing Shipments

If tracking shows that a package is lost, or if your order arrives damaged or incomplete, contact support@goizean.com as soon as possible.

Please provide:

Your order number.
A description of the problem.
Photographs of the damaged item and packaging, if applicable.
Any relevant tracking or delivery information.

Claims for items received damaged should be submitted within 14 days of delivery. We will review the available evidence and, where appropriate, arrange a replacement, refund, or another reasonable resolution in accordance with our Return Policy and applicable law.

If tracking shows a package as delivered but you cannot locate it, please check the delivery area, ask other members of your household, and contact the carrier. If the package remains missing, contact us for assistance. A carrier investigation may be required before we can provide a resolution.

Refused and Undeliverable Shipments

If a shipment is refused, unclaimed, or returned because of an incorrect or incomplete address, failed delivery attempts, unpaid import charges, or the customer's failure to collect it, any refund may be reduced by the original shipping charge, return shipping cost, customs charges, or other costs incurred, to the extent permitted by applicable law.