Payment Terms

These Payment Terms explain the payment methods, charges, authorizations, security practices, and refund procedures that apply to purchases made through www.goizean.com (the "Site").

By submitting an order, you agree to these Payment Terms, our Terms of Service, Return & Refund Policy, Shipping & Delivery Policy, and Privacy Policy.

Accepted Payment Methods

We currently accept the following payment methods when they are available at checkout:

Credit and debit cards, including Visa, Mastercard, American Express, and other card types displayed at checkout.
PayPal.
Apple Pay.
Google Pay.

The availability of a payment method may depend on your country or region, device, browser, currency, and the payment provider's eligibility requirements. The payment methods actually available for your order will be displayed at checkout.

We do not accept cash, checks, money orders, or bank transfers unless expressly confirmed by us in writing.

Prices and Currency

Product prices, shipping charges, discounts, taxes, and the final order total are displayed at checkout before payment is submitted.

The currency applicable to your order will be shown at checkout. If your payment account uses a different currency, your bank, card issuer, PayPal, Apple Pay, Google Pay, or another payment provider may apply its own exchange rate or charge foreign transaction or currency conversion fees. We do not control these rates or third-party fees.

Taxes, Shipping Charges, and Import Fees

Any applicable shipping charges and taxes collected by us will be displayed at checkout before you complete your purchase.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the order total and are the customer's responsibility. Please review our Shipping & Delivery Policy for more information.

Payment Authorization

By submitting payment information, you represent and warrant that:

The information you provide is complete and accurate.
You are authorized to use the selected payment method.
You authorize us and our payment service providers to charge the full amount shown at checkout.
You will pay all charges associated with the order, including any applicable shipping charges and taxes displayed at checkout.

Your payment provider may place an authorization hold on your account when you submit an order. The timing for releasing or converting an authorization hold is controlled by the payment provider.

An order is not accepted until payment has been successfully authorized and we have issued an order confirmation. We reserve the right to reject or cancel an order if payment cannot be authorized, the transaction appears fraudulent, the product is unavailable, pricing or product information contains a material error, or the order violates our policies.

Payment Processing

Payments are securely processed through Shopify, PayPal, card networks, banks, and other payment service providers associated with the payment method you select.

Apple Pay and Google Pay transactions are processed using the payment credentials and account settings stored with those services. PayPal transactions are also subject to PayPal's applicable terms and privacy practices.

We generally do not directly store complete payment card numbers. Payment providers may collect and process payment details, billing information, device information, and fraud-prevention data in accordance with their own terms and privacy policies.

Payment Security

The Site uses industry-standard encryption to help protect information transmitted during checkout. Payment transactions are handled by established payment service providers using their security systems and controls.

Although we use reasonable safeguards, no internet transmission or electronic storage method is completely secure. Customers are responsible for protecting their account credentials and notifying their payment provider promptly if unauthorized activity is suspected.

Failed or Declined Payments

A payment may be declined or fail because of:

Incorrect payment or billing information.
Insufficient funds or account limits.
Card expiration or restrictions.
Failed identity or security verification.
Restrictions imposed by your bank or payment provider.
Technical or network issues.

If payment fails, verify your information or contact your bank or payment provider. We cannot override a payment provider's decision to decline a transaction.

Please do not repeatedly submit the same payment if you are unsure whether it was successful. First check for an order confirmation email or contact support@goizean.com to avoid possible duplicate orders.

Fraud Prevention and Verification

To protect customers and our business, orders may be reviewed for fraud or unauthorized activity. We may request additional information reasonably necessary to verify the identity of the purchaser, ownership of the payment method, billing information, or delivery details.

We may delay, reject, or cancel an order if verification cannot be completed or if we reasonably suspect fraud, misuse, unauthorized payment, or a violation of our policies. If we cancel a paid order, the payment will be voided or refunded to the original payment method, subject to the payment provider's processing time.

Order Changes and Cancellations

If you need to change or cancel an order, contact support@goizean.com within 24 hours of placing it. We will make reasonable efforts to assist, but changes and cancellations are not guaranteed after processing has begun or the order has been shipped.

If an approved change affects the order total, we may issue a partial refund or request additional payment through an authorized checkout or invoice. We will never ask you to send card details or account passwords by email.

Refunds

Approved refunds are issued to the original payment method used for the order. We generally initiate an approved refund within 5–10 business days after the returned item has been received and inspected, or after the refund has otherwise been approved.

After we initiate a refund, your bank, card issuer, PayPal, Apple Pay, Google Pay, or other payment provider may require additional time to post the funds to your account. This additional processing time is controlled by the payment provider.

Original shipping charges, return shipping costs, customs duties, import taxes, and other fees may be non-refundable unless otherwise stated in our Return & Refund Policy or required by applicable law.

Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, contact support@goizean.com with your order number and a description of the issue. Do not send full card numbers, security codes, passwords, or other sensitive account credentials by email.

Chargebacks and Payment Disputes

If you do not recognize a charge or believe there is a problem with an order, please contact us first so we can investigate and attempt to resolve the issue. Nothing in these Payment Terms limits any rights you may have under applicable law or the rules of your payment provider.

Submitting false, misleading, or fraudulent payment disputes may result in cancellation of orders or restriction of future purchases, to the extent permitted by law.

Changes to These Payment Terms

We may update these Payment Terms periodically to reflect changes to our payment methods, operations, service providers, or legal obligations. The version in effect when you place an order will apply to that transaction. The latest revision date appears at the top of this page.